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Service

Every hour of downtime costs

That is why it pays to have a trusted service partner. For years we have been repairing, refurbishing and relocating pallet production machines and sawmill equipment. Customers trust us for our reliability, precision and professionalism.

Do you need technical support or a part for your machine? Get in touch.

  • Parts warehouseSpare parts in stock, in Poland.
  • Qualified service engineersInstallation, testing and operator training.
  • Highest quality of serviceReliability, precision and professionalism.

What we offer

Service technician repairing and assembling a machine component in a workshop

Machine repair

Our technicians know a wide range of pallet machines and sawmill equipment. Whatever the fault, we fix it quickly and effectively so that downtime is as short as possible.

Service technician measuring a shaft with calipers next to pallet machine cylinders and bearings

Component refurbishment

We refurbish blades, shafts, bearings and motors that are exposed to heavy loads. We extend their service life and save you money.

Technical consulting and diagram analysis on a tablet at an automated pallet production line

Technical advice

We help to optimise machine operation, introduce improvements and use the equipment efficiently day to day.

Stacks of sawn timber stored under a warehouse canopy in a wood plant

Competitive prices

Repairs and refurbishment at prices that do not strain the budget, with no compromise on quality.

Operator training at the control panel of a wooden pallet production line in an industrial hall

Post-warranty service and training

We service machines at the customer's site and provide support by telephone and remotely. We assemble and test the equipment before and after delivery, and train operators before start-up.

Pallet machinery service technician with a laptop and phone by a service van against stacks of pallets

Fast response time

We know what downtime costs. That is why we resolve the problem as quickly as possible and get the machine back to work.

Used pallet nailing machine with conveyor in a production hall

Purchase of older machines

We assess the technical condition and market value of older machines and then make you a fair purchase offer.

Do you have a machine for sale?
Shelves in the spare parts warehouse for pallet production machines

Spare parts warehouse

Our own parts warehouse shortens the wait for components, so repairs and refurbishment go faster.

Automated wooden pallet production line and operators in an industrial hall

Relocation of machines and lines

We dismantle, secure, transport and install machines and entire lines. At the new location we commission them with as little disruption to production as possible.

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How does the service work?

  1. 1

    Report

    You call or write to us. Describe the problem and give the machine model.

  2. 2

    Remote support

    We start with telephone help and remote diagnosis.

  3. 3

    On-site repair

    The service engineer comes to you with the necessary parts.

  4. 4

    Commissioning

    We test the machine and, if needed, train the operators.

Machine down? Call our service team.

We will answer your questions and help you choose the parts.

Service for IMH, Stakma and Cekamon pallet machines

MDP Serwis repairs, reconditions, upgrades and relocates machines for pallet production, sorting and repair, as well as sawmill equipment. Our technicians work on the customer's site, and we solve many problems by phone and remotely. We keep spare parts in our own warehouse in Poland.

Scope of service

  • repairs of breakdowns on pallet machines and sawmill equipment
  • post-warranty service and inspections
  • reconditioning of blades, shafts, bearings and motors
  • installation, testing and operator training
  • dismantling, transport and recommissioning of machines and entire lines
  • assessment of technical condition and buy-back of older machines

How to report a fault

Call or write to serwis@maszynydopalet.pl, describe the problem and give the machine model. We start with telephone support and remote diagnosis. If that is not enough, a technician comes with the necessary parts, and after the repair we test the machine and, if needed, train the operators. All phone numbers are on the contact page.

Frequently asked questions

Which pallet machines do you service?

IMH, Stakma (including the PalletMax and PalletStar series) and Cekamon machines, as well as other machines for pallet production, sorting and repair and sawmill equipment.

Do you service machines after the warranty?

Yes. We provide post-warranty service: repairs, inspections and reconditioning of heavily loaded components such as blades, shafts, bearings and motors.

Do you have spare parts in stock?

Yes. We have our own parts warehouse in Poland, so repairs and reconditioning do not wait for components to be brought in from abroad.

Can you move a line to a new hall?

Yes. We dismantle, secure, transport and install machines and entire lines, then start them up at the new location so that production is stopped for as short a time as possible.

Do you buy back used pallet machines?

We assess the technical condition and market value of older machines and then present a buy-back offer. Used machines for sale are in the used machines section.